Privacy Policy

Privacy Policy

Last Updated: 25th Feb 2025

Heritage Fire Protection Sdn. Bhd. (HFPSB, “we,” “our,” or “us”) values your privacy and is committed to protecting the personal data you provide to us. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and the General Data Protection Regulation (GDPR) of the European Union where applicable.

By using our website https://hfpsb.com.my, submitting an inquiry, or sending us an email, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following personal data when you interact with our website or contact us:

1.1 Data You Provide Directly

  • Name
  • Email address
  • Phone number (if provided)
  • Any information you include in your email, inquiry, or communication

1.2 Automatically Collected Data (Website Usage Information)

  • IP address
  • Browser type and device information
  • Website pages visited and time spent
  • Cookies and tracking technologies (see Section 6: Cookies for details)

2. Purpose of Collecting Your Data

We collect and process your personal data for the following reasons:
✅ To respond to your inquiries or customer support requests
✅ To process transactions or service requests
✅ To send updates, newsletters, or promotional content (only if you opt-in)
✅ To improve our website, services, and user experience
✅ To comply with legal obligations or protect our rights

3. Legal Basis for Processing Data (GDPR Compliance)

If you are located in the European Union (EU) or European Economic Area (EEA), we process your personal data based on one or more of the following legal grounds:

  • Consent – When you voluntarily provide your information (e.g., signing up for a newsletter).
  • Contractual Obligation – When processing is necessary to provide services requested by you.
  • Legitimate Interests – When processing helps us improve our services and protect our rights.
  • Legal Compliance – When required by law or authorities.

4. How We Protect Your Data

We take data security seriously and implement strict measures to protect your personal information:
🔒 Secure servers and encrypted communications
🔒 Restricted access to authorized personnel only
🔒 Regular system monitoring and security updates

Despite our best efforts, no online transmission is 100% secure, so we encourage you to take precautions when sharing sensitive information online.

5. How We Share Your Data

We do not sell or rent your personal data. However, we may share your data in these cases:

  • Service Providers & Partners – We may use third-party vendors (e.g., email service providers) to help us operate our website and services. These vendors are bound by confidentiality agreements.
  • Legal Compliance – We may disclose your data if required by law, government request, or legal proceedings.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings in your browser. For details, visit our [Cookie Policy] (if applicable).

7. Your Rights & Choices

Under PDPA (Malaysia) and GDPR (EU/EEA), you have the following rights:

7.1 If You Are in Malaysia (PDPA 2010 Rights)

✅ Right to access and correct your personal data
✅ Right to withdraw consent (e.g., unsubscribe from emails)
✅ Right to prevent processing for direct marketing

7.2 If You Are in the EU/EEA (GDPR Rights)

✅ Right to access, correct, delete, or restrict your data processing
✅ Right to withdraw consent at any time
✅ Right to data portability (receive a copy of your data)
✅ Right to object to processing (e.g., marketing emails)
✅ Right to lodge a complaint with your local Data Protection Authority (DPA)

To exercise these rights, contact us at 📧 https://www.hfpsb.com.my/contact-us.

8. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy or as required by law. If you request deletion of your data, we will process it unless legal obligations prevent us from doing so.

9. Third-Party Links & External Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We recommend reviewing their policies before sharing your data.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📍 Heritage Fire Protection Sdn. Bhd. (HFPSB)

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

✅ By using our website or contacting us, you acknowledge and agree to the terms of this Privacy Policy.